Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or estimate request
• To schedule site visits and project work
• To communicate with you about your project before, during, and after completion
• To send you information you have requested about our services
• To improve our website and understand how it is being used
• To comply with legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. How We Share Your Information

We do not sell or share your personal information with outside parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We may use third-party tools (such as contact form processors, email services, or analytics platforms) that process data on our behalf. These providers are only permitted to use your information to provide their services to us.
• Legal requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation or protect the rights and safety of our business or others.
• Business transfers: If our business is sold or transferred, your information may be included as part of that transaction. We will notify you in such cases to the extent required by law.

4. Data Retention

We keep your personal information for as long as it is needed to fulfill the purposes described in this policy - typically for the duration of our business relationship and for a reasonable period afterward in case of follow-up questions or legal needs.

Contact form submissions and project correspondence are retained for record-keeping purposes. If you would like us to delete your information, you can request that by contacting us directly at sales@rochesterconcreteworks.com. We will honor reasonable deletion requests where we are not legally required to retain the data.

5. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of any future marketing communications

To exercise any of these rights, contact us at sales@rochesterconcreteworks.com. We will respond within a reasonable time frame.

6. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. Our website uses standard HTTPS encryption for data transmitted through contact forms. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

If you suspect that your information has been misused in connection with our website or services, please contact us right away.

7. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site before submitting personal information there.

8. Children

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website after a change is posted means you accept the updated policy.

10. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out: